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IKATAN GUIDELINES - CANCELLATION POLICY - TRANSPORT
Reservations - call reception or book online reqest
It is recommended to book in advance for your Ikatan spa experience, however we do take last minute bookings when we have them to offer.
With so many choices of treatments on our spa menu, our staff can assist you in selecting the best treatment options to suit your individual needs
We know from experinece that it takes the first hour of a treatment to relax, therefore our minimum booking for spa treatments is one hour per person
Please have your credit card number with you when making an appointment as it is required for our cancellation policy
Special Needs
Please advise us upon booking of any allergies, ailments, disabilities or pregnantso that we can prepare the treatments correctly for you
Clients suffering from flu, intoxication or transmittable infections will not be permitted to have treatments at ikatan spa. It is not advisable for your own health to have treatments while unwell nor is it safe for the health of our staff who care for you. If you arrive unwell we cannot proceed with your treatments then our cancellation policy applies. Please cancel during office hours prior to the day of your treatments if you are feeling unwell.
Cancellation Policy
your treatment time has been reserved especially for you. If you need to reduce treatment time, reschedule or cancel your appointment, you are required to provide 24 hour cancellation notice (full group bookings 7 days cancellation notice). Should you not arrive for your appointment or reduce the treatment time we reserved especially for you the full amount of your treatment time will apply and gift vouchers are automatically void. Without notice the full charge of your treatment will apply.
Holiday Transfer service
On holiday without a car? Transportation in our BMW (maximum 4 people) by prior arrangement at time of booking when available, complimentary transport. Available with minimum two hour booking per person for Clients on holiday without a car within local area.
sunshine coast airport service - pick up from your resort and drop you after spa treatment to the airport. Ideal if you are waiting for flights or to check in to resort
Open - Monday to Saturday 9am to 6pm and Sunday by appointment.
How to get to Ikatan? Simple. Click here for directions by Google maps
